I had just moved back to Denver under a less-than-ideal situation and the last thing I needed was a car repair (2002 BMW 325CI); especially an expensive transmission repair!! I found Paddock through internet searching (much like I suspect you are doing if you are reading this) and am absolutely certain I made the best choice in Denver!
Hoping to find a less expensive and nearly as confidence-inspiring option to rebuilding my unknown and costly transmission issue, Doug not only offered to be a sound board for any ideas I came up with, but actually followed through on every call I placed over a few days! Not once during did I sense he was irritated or put-off by my questions and potential solutions. Nor did I sense I was getting a ‘sales pitch’ to have the job done at Paddock.
Between dropping my car off and waiting for a ride, I spent a fair amount of time in their waiting room (not Paddock’s fault at all!). Every customer who came in was pleased; not once did I hear a customer complaining about price, timing or anything. Nor did I hear any phone calls which sounded to be dealing with irritated customers (and there were probably 30 calls I heard 1 side of). Doug and Sergio and the rest of the crew I observed were as professional as could be imagined; clean, respectful of all the cars, discussing jobs amongst themselves, etc.
I’ve grown up working on cars (and being on the farm, a lot of other machinery as well) and have done most of the work on the 2 BMWs I have owned as well. I know when I am getting ‘sold’. And I know when I am paying ‘dealership costs’. And Paddock Imports has left me very impressed; and a customer for life. (this is the first time I’ve ever left a review on anything on the internet)