I took my M3 into Peak Auto to have the convertible top repaired and for a tire sensor issue. Neither were repaired.
Their customer service is what I am most disappointed in. I called at 9:15 am to report that the convertible top was stuck in a ½ open condition and I did not feel comfortable driving it until I heard back from them. I was told I would get a call right back. After sitting in a parking lot for about an hour, I realized I would not get a call. At 11:45, I was called and told to go to the trunk and crank the top down and that my husband had done this early. Why would I call them if my husband had a solution, really?
I explain that the car had been in the shop for over a week and they should be aware that there was no crank. Then I inquired why it took two and half hours to return my call and offer no helpful information. I was told he called the wrong number and did not realize it until the woman called back and said she did not have a BMW. Think about this for a moment, you would think he may have called my husband’s number or email us. I guess I was not worth the effort as I waited for his call. He was extremely agitate that I questioned his lack of consideration for me and my time. Then, I basically got hung up on.
Busy Mom’s and working gals, I would avoid Peak Auto for anything but oil changes and believe it would be best to send your husband. They do not appear to be condensing to their male customers. There was no apology, just “anyone can make a human error” and a hang up. Poor quality work, Average auto detailing, Poor customer service.
