Import Service Center

122 Sunset Lane,
Cleveland, TN 37312 US
5 Reviews
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For over 20 years we have been providing expert BMW car care and repair. We provide complete car care from oil changes and scheduled services to computer diagnostics and hi-tech repairs.

Charlie and Joanie are a husband and wife team who are committed to the superior workmanship when you need service on your BMW! We're "hands on" owners who work on the automobiles and take pride in attention to detail!

You can count on getting superior service and best professional practices when it comes to advice on servicing and repairing your car in a timely and reliable manner.

Before parting with your hard earned money on an automotive repair, you owe it to yourself to consult with the professionals at Import Service Center!

We are mechanics you can TRUST! We work hard to develop and honor long term service relationships with our customers!

We have an afterhours mobile cell service for our customers who need our help. We provide this service so our customers can count on us in the morning, throughout the day and nightly as late as 11 PM.

Meet Our Team

  • Charlie


    ASE Master Certified technician with over 30 years of import auto experience.

  • Joanie


    Handles both administrative duties in the office and maintenance services.


  • I've known Charlie & Joanie for more than 10 years now and even had the pleasure of doing some work for them through the years. They will do what it takes to make sure their customers are treated right and Charlie's knowledge when it comes to European vehicles is impressive. Top notch folks and I never hesitate to recommend ISC. If you have an issue with your car, bring it here to get it repaired right the first time.

    Sloan S., via Google
  • Charlie and Joanie are the absolute best. My family has been taking our cars to them for over 20 years and there is no one I trust more than Charlie. He has the 3 things I look for most in a service center owner- Trust, Knowledge and Skills. I would recommend ISC to anyone without hesitation.

    C. Hilton, via Google
  • If you own a Euro import then this is the place you want to take care of your vehicle. They have the know how to fix your problems. Most places tell you what is wrong with your car, they show you up close and personal through YouTube videos.

    Shaun B., via Google

5 Reviews

  • Chanelle Riad
    Chanelle Riad3 years ago

    This shop was a blessing...I'm a single female who knows nothing about vehicles...I wrecked my car had it towed to this shop...Charlie and his wife were wonderful...they educated me and kept me updated with pricing and any new found issues with my car. They were very personal and professional...I will always take my car there and I encourage anyone that has a BMW or any foreign car to use them...the repair including parts was very fair and reasonable and their work was priceless....thank you so much Mr. And Mrs. Lupo for doing a great family and I feel safe because of your hard work.

    2001 BMW 530i
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  • Rick Sparks
    Rick Sparks7 years ago

    Kudos to Charlie & Joanie for getting our '99 323iC back on the road on July 4th (!) after the water pump locked up at 80mph on I-75 just north of Cleveland. Besides the miracle of finding every needed part (water pump, radiator, fan clutch, pulleys, belts, hoses) on a holiday, Charlie's absolute professionalism, deep knowledge of BMWs & personal integrity combined to get us on the road home to South Carolina by the end of the day. THUMBS WAY UP to Import Service Center - highly recommended!

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  • shawn
    shawn9 years ago

    I've known Charlie and Joanie for several years and I've been satisfied with there work each time I had my car worked on. They care about the customer's condition of their vehicle before it leaves the shop.

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  • Richmond
    Richmond9 years ago

    Charlie has always taken care of those very complicated issues that you run into on a BMW 740 with great attention to detail. He also takes care of my daughters Volvo.

    I would not dare trust these cars to anyone else.

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  • Jaclyn
    Jaclyn9 years ago

    I've been a satisfied customer of Import Service Center for 10 years now. Joanie and Charlie are the most helpful people you can meet! They are always willing to answer my questions and any concerns in full detail. I have never experienced any mechanic or auto repair shop that can even compare. They are quick to respond to any phone call or email and provide numerous accommodations to meet customer's convenience. I use to take my car to the dealership for all services, but then I tried Import Service Center. They have the expertise and professionalism as any dealership with customer care you just won't find anywhere else! I've recommended them to all my dear family and friends!

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