Unfortunately, I ended my relationship with Eurosport today. Eurosport has serviced my car a few times in the past and I have generally not had any major challenges. During my most recent visit, I found the place to be “different," and just didn’t see the customer service I would expect from a team that I have spent a few thousand dollars with over the last 12 months. But unfortunately today it was enough for me to not come back. If you have any questions or need details, please feel free to contact me.
Pros:
-Cost seems lower than what you might expect to pay at a dealership IF the diagnosis is correct. I would still recommended getting 2nd opinions for any service over $500. This means actually taking your car and letting someone else also diagnose and provide a cost estimate.
-Staff seems generally knowledgeable about European cars.
-Invoice system is advanced
-Availability of services, including rim repair, tinting, general maintenance, etc.
Cons:
-Rarely fulfilled commitment to schedule; multiple times being told my car would be ready at a certain time/date and it was not
-Costly misdiagnosis…I spent nearly $800 for an issue today that did not resolve a noise only to be told to bring the car back and that they can continue to work to figure it out (of course at additional co$t to me). The front desk contact seemed very dismissive of my concerns or my disappointment in their service. Highway robbery.
-Too many coupons or promos to keep track of; just give me a decent price for a decent service.
-Missed service requests (asked for rim scuff repair when I dropped off on a Thursday AM and was told that staff accidentally missed the cut-off to get the rim to their vendor, so they offered to keep my car until Monday, absolutely not).
-Zero interest in rectifying my most recent bad experience even after the verbalized threat of losing my future business.
-No car wash service.
-No loaners, no rental car company onsite, no short distance shuttle/car service.
-The location is a bit far from East Central Dallas and not worth the travel north anymore.