I took my BMW 318i for the first time the day after I purchased it. The window was stuck down and I had to drive it in the cold home from California, and to make it worse the heater hadn't worked either. I was upset because I had thought that I had bought a car with a lot of problems. I ran into a man that owned a BMW M3, and I asked him if he knew any good BMW Mechanics. He very quickly, and enthusiastically, referred me to Chris. He was very happy to tell me how awesome Chris is, the staff, and their shop, almost as if he was bragging. AND BOY WAS HE RIGHT!!! The Service at Bavarian is absolutely top notch, Chris and his staff are very knowledgeable, and his shop is so clean that you could eat off of the WHITE floors! They offered me part of their pizza for lunch while I waited for my window to get fixed, and also gave me a very clean car to drive to pick up my son from school while my car was out of commission. They have a full coffee, snack, and drink bar, which they refused to let me pay for! And his prices were more than reasonable! I cannot recommend Bavarian Werkstatte any more highly. I will NEVER take my BMW anywhere else! You just don't get service like this ANYWHERE else!