Family Auto Care Mercedes BMW Specialists

7657 Binnacle Lane,
Owings, MD 20736 US
0.5
1 Review
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Family Auto Care is a family owned and operated Mercedes and BMW auto service facility located on Skinners Turn Road in North Calvert County. We take great pride in offering superior quality care and premium customer service at reasonable prices for Mercedes benz, BMW, VW and Audi owners.

Charlie Shaffer and Rick Curren will be your service technicians. Charlie and Dwayne are both factory trained and Master certified by Mercedes Benz of North America and are ASE Master Technicians and Rick is an ASE Master Technician with over 30 years experience. Charlie is also heavily trained on BMW and is our shop foreman and master service technician. Charlie and Dwayne, as well as our Assistant Manager Erin Ciok previously worked together for years at the local Benz dealer in Annapolis for many years

We all know and understand these fine German vehicles thoroughly and have made substantial investments in our training, education and highly specialized tools and equipment needed to service your car properly. We absolutely love our jobs and take great pride in what we do, and it shows in our quality work.

We are an all appointment shop whenever possible and our managers Erin and Dwayne can be reached to schedule an appointment at 410-257-7009, or by email at Service@FamilyAutoMD.com We do offer night drop service for after-hours drop off and pick-ups at your convenience and over 90% of our work is completed the very same day you drop off your car.

We always suggest allowing us to perform a full "unscheduled" level A or schedule 1 maintenance which includes the Mobil1 synthetic oil and premium factory filter service as well as important items such as cleaning water drains, setting tire pressures including the spare tire in the truck, topping off fluids, checking lights, lubricating items such as throttle linkages and a full safety and condition inspection including brakes, belts, hoses, and more. This service also includes cleaning the wheels and vacuuming the interior and the avg cost is $189 for most cars, plus taxes and fees.

Thank you for the opportunity to earn your trust and confidence and to be of service to you and your family over the years and miles to come.

My best regards,,
Dwayne Crawford
Family Auto Care
Mercedes-Benz and BMW Specialists
7657 Binnacle Lane
Owings, MD 20736
410-257-7009
Dwayne@FamilyAutoMD.com

1 Review

  • Rick1 year ago

    Below is the letter I sent to the owner after my bad experience..he wrote back and basically said good luck finding another auto shop! I would never go back !

    I am writing this letter to express my extreme disappointment with the service I received recently with my auto at your shop. I brought my auto to your shop ( I have been a customer for the last several years) on Monday Jan 4th 2016. My 2000 323 BMW had recently failed the Maryland Emissions test. The facility that did my test told me that the oxygen sensor(s) was failing as it was not being allowed to reset. After having my car for 1 week, and having essentially nothing done to it, I picked it up on Monday Jan 11th. The $105 bill ( yes bill! I was shocked that I had a bill for this!) said that “ they did find that the oxygen monitors have not reset”……….Yes, exactly what I told them in the first place, and I was charged $105 for them to repeat this back to me AND keep my car for a week! If this wasn’t bad enough, starting Wednesday Jan. 6th I started calling the shop in the afternoon to find out what was going on. First off, I can’t tell you how many times the phone just rang with no one ever answering….! When I finally reached someone, Erin basically said they were still looking at it..Next day, Thursday afternoon Jan 7th Erin said they were test driving it that moment and that she would call me right back…I never heard back from anyone… EVER ! Not Thursday or Friday…..nothing. After having my vehicle for a week, I went and picked it up on Monday Jan. 11th. I could not believe I was getting a $105 bill for that service! Of the five vehicles I own, one is a Mercedes, one is a BMW, and one is an Infiniti G37 and I can assure you I will never be back to your shop. From the time I started taking my cars to Family auto until today, this shop has gone down hill….FAST ! It’s a shame, as Small businesses in this are ( or any area) run on word of mouth. I no longer have anything good to say about Family auto and will not be recommending them to anyone in the future…

    2000 BMW 323i
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